I just had a great Zappos experience, and I know there are a lot of Zappos lovers out there so I thought I’d share.
I ordered a pair of comfy everday shoes over the weekend. Got them Monday, wore them for two full days, probably walked nearly 5 miles around NYC in them. They started rubbing on my right heel pretty bad, to the point where I was growing a blister and wanted to return them. Normally you’re not supposed to return shoes you wore outside for two days, so I called Zappos to see what the policy was. Not only did they say it was fine and I could return them, but they sent me a link so that all of my orders in the future get free overnight shipping forever. Everything I’ve ever ordered from them has gotten upgraded to free overnight shipping, but it was still a nice gesture.